Contact Us

Keep sensitive details out

The contact form on this page is for questions about the Lucky wins review, not for account business. Never send passwords, PINs, security answers, bank or card numbers, or scans of passports, driver licences or utility bills through it. No review site needs those documents, and no legitimate operator will ask for them over a web form. If any message asks you to supply them, stop and end the conversation.

Treat the form as a public channel. Anything typed into it can be read by staff and, in a breach, by anyone else. Financial credentials and identity documents belong only on the operator’s own secure, verified channels, and even then only when you initiated the contact.

Where to get real help

If gambling is causing you difficulty, the contact form is the wrong place. Independent support services operate outside the casino and its review site, and they answer without judgment. Look for a helpline or counselling service in New Zealand that deals specifically with gambling harm; those organisations keep what you tell them confidential and work at your pace.

Self-exclusion is a separate route. If you want to block yourself from a casino, contact the operator directly through its official support channel, not through a third-party review form. The operator must be the one to action the request, and only its own systems can confirm it has been done.

What the team reads

Messages sent through this form are read in English, and replies come back in English. That applies to questions about the Lucky wins review, its ratings, or the facts behind them. The team does not manage accounts, process withdrawals or change player settings, so anything of that kind should go to the casino itself.

Allow a reasonable time for a reply. The team works through messages in order, and a well-worded question with the relevant detail will get a faster response than a vague one. If your matter is urgent, contact the casino’s own support desk instead.